Shipping policy

Delivery Policy

Last updated: 6 August 2026

Brutish Shop currently delivers to addresses within the United States.

Delivery cost

Standard US delivery costs $9.99 per order.

The delivery charge is applied once per order, including orders containing multiple products.

Processing and delivery times

Brutish Shop products are prepared and fulfilled to order by our specialist US fulfilment partner.

Please allow:

5–9 business days for production, processing and fulfilment.
A further 3–5 business days for delivery after dispatch.

Most orders should therefore arrive within approximately 8–14 business days of being placed.

Business days do not include weekends or US public holidays.

Delivery dates are estimates and are not guaranteed. Delays can occasionally occur because of product availability, carrier disruption, severe weather, peak trading periods or delivery to remote locations.

Tracking

You will receive a shipping confirmation email when your order has been dispatched.

Where tracking is available, the confirmation email will contain your tracking number and a link to follow the delivery.

Please allow up to 48 hours for tracking information to update after dispatch.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout. Contact office@brutish.agency immediately if you notice an error.

Orders enter production shortly after being placed, so we cannot guarantee that an address can be changed once processing has begun.

Brutish Shop is not responsible for delays, losses or additional costs caused by an incorrect or incomplete address supplied by the customer.

Failed deliveries and returned parcels

Orders returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel are not automatically eligible for a refund.

Where reshipping is possible, the customer may be required to pay the additional delivery cost.

Delayed orders

Contact office@brutish.agency if:

Your order has not arrived within the estimated delivery window.
Tracking has stopped updating for an extended period.
Your parcel is marked as delivered but cannot be located.

Before contacting us about a parcel marked as delivered, please check:

Around the delivery address.
With other members of the household.
With neighbours or building reception.
Any safe-place information provided by the carrier.

We will investigate the shipment with our fulfilment partner and delivery carrier.

Lost orders

Where an order is confirmed as lost in transit, we will arrange a replacement or refund as appropriate.

We may need to wait for the carrier to complete its investigation before issuing a replacement or refund.

Split shipments

We will normally aim to send your order in one parcel.

In some circumstances, products may arrive separately. You will not be charged an additional delivery fee where Brutish Shop or its fulfilment partner divides the order into multiple shipments.